Server inaccessible

Incident Report for DeviceVoice

Postmortem

Dear customer!

We bringing to you our apologies about the incident happened on 3/Oct/21.

As we found out, our hosting provider had a physical issue with a one of the nodes we hosted on. All we about the issue is only a letter.

We set up a new watchdog for our Backend Team. So, now we are going to be the first who will know about portal outages longer then 5 minutes.

Posted Oct 26, 2021 - 17:49 UTC

Resolved

Dear Customer,

All functionality is restored.
Platform is fully operational.

Thank you.

Posted Oct 03, 2021 - 10:17 UTC

Monitoring

Dear Customer,
Patch was deployed in order to solve the identified issues.
We are monitoring platform stability and update on progress.

Posted Oct 03, 2021 - 08:49 UTC

Identified

Dear customers.
Issue identified. Telemetry/RFID work restored. We are working on restoring Portal UI.

Posted Oct 03, 2021 - 07:37 UTC

Investigating

Dear Customer ,

We are experiencing service interruption.
Our support team is working on identifying and fixing the problem.
We will continue to update you on our progress .
Incident summary will be shared upon completion of all support activities.

Thank you
DeviceVoice Team

Posted Oct 03, 2021 - 06:45 UTC

This incident affected: Portal and Telemetry.