Service interruption

Incident Report for DeviceVoice

Resolved

Dear Customer,

All functionality is restored.
Platform is fully operational.

Thank you.
Posted Jan 15, 2021 - 08:18 UTC

Monitoring

Dear Customer,
Patch was deployed in order to solve the identified issues.
We are monitoring platform stability and update on progress.
Posted Jan 15, 2021 - 08:11 UTC

Identified

Dear Customer
We have identified the cause for current service interruption and working on a solution.
We will continue to update you on our progress.
Posted Jan 15, 2021 - 07:52 UTC

Update

We are continuing to investigate this issue.
Posted Jan 15, 2021 - 06:00 UTC

Investigating

Dear Customer ,

We are experiencing service interruption.
Our support team is working on identifying and fixing the problem.
We will continue to update you on our progress .
Incident summary will be shared upon completion of all support activities.

Thank you
DeviceVoice Team
Posted Jan 15, 2021 - 06:00 UTC
This incident affected: Portal and Telemetry.